FAQs
🧸 Plush Friends FAQ
Welcome to our FAQ section! Here you'll find answers to commonly asked questions about our adorable plush toys and services.
📦 Ordering & Shipping
Q: Where do you ship to?
A: We currently ship throughout Australia. All orders are processed and shipped from our family-run business in Australia.
Q: How long will my order take to arrive?
A: Orders are typically processed within 1-2 business days. Standard shipping within Australia takes 3-5 business days.
Q: What payment methods do you accept?
A: We accept all major credit cards and PayPal currently.
🧸 Product Information
Q: How big are your plush toys?
A: All our plush friends are 25cm tall, making them the perfect size for cuddling and playing.
Q: Are your plush toys machine washable?
A: Yes! All our plush toys are made from crystal super soft fabric and are machine washable and dryer safe. We include detailed care instructions with each toy.
Q: Are your plush toys safe for children?
A: Absolutely! Our plush toys meet Australian safety standards and are suitable for children aged 1-7 years. Each toy undergoes thorough quality control checks before being shipped.
✨ Quality & Care
Q: What kind of warranty do you offer?
A: We offer a 90-day warranty on all our plush toys. If you experience any issues with your purchase, please contact us, and we'll make it right.
Q: How do I care for my plush toy?
A: Each plush toy comes with a comprehensive care guide. For machine washing, use a gentle cycle with cold water and mild detergent. Tumble dry on low heat.
Q: What if I'm not satisfied with my purchase?
A: Your satisfaction is our priority! If you're not completely happy with your purchase, please contact us within 90 days of receiving your order.
💝 Cuddle Club Rewards Program
Q: How does the rewards program work?
A: Our Cuddle Club Rewards program lets you earn points on every purchase. Points can be redeemed for discounts on future orders and exclusive member benefits.
Q: How do I join the rewards program?
A: You're automatically enrolled when you make your first purchase! You'll receive an email with your membership details and points balance.
📞 Contact & Support
Q: How can I contact customer service?
A: We're here to help! You can reach us through:
- Email: admin@plushfriends.com.au
- Contact form on our website
- Social media: Facebook and Instagram
Q: Do you offer wholesale or bulk ordering?
A: For wholesale inquiries, please contact us directly with your requirements, and we'll be happy to discuss options.
🎁 Special Orders
Q: Do you offer gift wrapping?
A: While we currently pack our products in clear plastic bags, we're working on upgrading our packaging options. Stay tuned for updates!
Q: Can I add a gift message to my order?
A: Yes! During checkout, you'll have the option to add a personalized gift message to your order.
Welcome to our FAQ section! Here you'll find answers to commonly asked questions about our adorable plush toys and services.
📦 Ordering & Shipping
Q: Where do you ship to?
A: We currently ship throughout Australia. All orders are processed and shipped from our family-run business in Australia.
Q: How long will my order take to arrive?
A: Orders are typically processed within 1-2 business days. Standard shipping within Australia takes 3-5 business days.
Q: What payment methods do you accept?
A: We accept all major credit cards and PayPal currently.
🧸 Product Information
Q: How big are your plush toys?
A: All our plush friends are 25cm tall, making them the perfect size for cuddling and playing.
Q: Are your plush toys machine washable?
A: Yes! All our plush toys are made from crystal super soft fabric and are machine washable and dryer safe. We include detailed care instructions with each toy.
Q: Are your plush toys safe for children?
A: Absolutely! Our plush toys meet Australian safety standards and are suitable for children aged 1-7 years. Each toy undergoes thorough quality control checks before being shipped.
✨ Quality & Care
Q: What kind of warranty do you offer?
A: We offer a 90-day warranty on all our plush toys. If you experience any issues with your purchase, please contact us, and we'll make it right.
Q: How do I care for my plush toy?
A: Each plush toy comes with a comprehensive care guide. For machine washing, use a gentle cycle with cold water and mild detergent. Tumble dry on low heat.
Q: What if I'm not satisfied with my purchase?
A: Your satisfaction is our priority! If you're not completely happy with your purchase, please contact us within 90 days of receiving your order.
💝 Cuddle Club Rewards Program
Q: How does the rewards program work?
A: Our Cuddle Club Rewards program lets you earn points on every purchase. Points can be redeemed for discounts on future orders and exclusive member benefits.
Q: How do I join the rewards program?
A: You're automatically enrolled when you make your first purchase! You'll receive an email with your membership details and points balance.
📞 Contact & Support
Q: How can I contact customer service?
A: We're here to help! You can reach us through:
- Email: admin@plushfriends.com.au
- Contact form on our website
- Social media: Facebook and Instagram
Q: Do you offer wholesale or bulk ordering?
A: For wholesale inquiries, please contact us directly with your requirements, and we'll be happy to discuss options.
🎁 Special Orders
Q: Do you offer gift wrapping?
A: While we currently pack our products in clear plastic bags, we're working on upgrading our packaging options. Stay tuned for updates!
Q: Can I add a gift message to my order?
A: Yes! During checkout, you'll have the option to add a personalized gift message to your order.