Warranty Policy

Here at Plush Friends your toy is covered by a generous 12-month warranty from date of purchase. 

If your Toy is deemed faulty via a successful claim, you will be issued a Replacement. 

The exceptions to this warranty are:-

  • Damage to the toy as a result of a pet.
  • Damage as a result of miss play.
  • Any alterations made to your toy by yourself, such as complete dismantling or opening to attempt fix yourself, VOIDS your warranty.

Only toys purchased directly through this site are eligible for warranty. There are no authorised resellers. Toys purchased from another source or second hand are not covered by our warranty.

To submit a warranty claim-

To submit a claim we require 2 components.

  1. Order number, full name or email of the person who purchased.
  2. Evidence through imagery or videos.

Photos

A claim on the toy that can show fault through photo evidence, must include 2 clear images


By submitting this claim, you are not automatically granted a replacement. Our team will assess the issue and respond accordingly.

Our Customer Experience Team is always here to help